FREQUENTLY ASKED QUESTIONS
Q. Where are you located?
A. Our headquarter is located in Bakersfield, California.
Q. How long will it take to receive a tracking number?
A. It will take usually between 3-7 business days.
Q. Where can I place an order from?
A. Anywhere. We ship worldwide.
Q. Is shipping FREE?
A. YES. For all items regardless of the order count.
Q. How long does shipping take?
A. Please allow up to 3 business days for your order to process, and an additional 2 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States. It will normally take about 1-2 weeks depending on the item (our original collection is made to order so it might take a little longer). For International orders, please allow up to 2-3 weeks.
Q. Why does shipping take so long?
A. Our products are one of a kind and are significantly lower priced than other competitors. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Also, our original collection products are made to order, and it goes through rigorous quality tests to make sure you receive the item in its best condition possible.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart may show a different currency, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to sales@glvtch.com or you can use our contact form.
Q. Is checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions, releases and coupons for discounts.